If something goes wrong during the synchronization or generation process, the Imersian Portal provides tools to help you identify and resolve the issue.
Handling Failed Generations
If a 3D generation fails, the product will show a Failed status on the dashboard. Hovering over the error icon will display the exact reason for the failure.
Common Failure Reasons:
- Invalid Dimensions: The AI could not extract valid width, height, and depth from the Shopify listing. Ensure your product descriptions or variants clearly list dimensions in a standard format (e.g., cm, inches).
- Missing Depth: Furniture items require a depth measurement.
- No Valid Image: The system could not find a suitable, clear image to use for texturing.
Automated Retries
The system is designed to be resilient:
- If a product fails to process due to a temporary network issue, the system automatically retries up to 3 times.
- After 3 failures, it is flagged for manual review by our team.
- If a rug sync fails entirely, the team receives an automated email alert for immediate troubleshooting.
Contacting Support
If you're stuck, we are here to help. You can:
- Book a Setup Call: Use the button on your main Dashboard to schedule a session with our team.
- Email Support: Reach out directly to info@imersian.com. Include your Shopify store URL and affected product names.