Q: How long does product syncing take?
A: Syncing usually takes 5-10 minutes but can be longer for large catalogues. Refresh your Manage page after a few minutes to ensure sync.
Q: How do I update product dimensions?
A: Update them directly in your Shopify variant title or description, then re-sync products from the Integration page. Alternatively, you may override the product dimensions manually while generating the 3D assets in the portal.
Q: What image formats are supported?
A: JPG and PNG are supported. Use clean, high-resolution images on a plain white background.
Q: Can I use my own 3D models?
A: Yes. You can upload .GLB files for each product variant directly in the portal. Imersian automatically generates the .USDZ format for iOS AR compatibility.
Q: What product types are supported for AI generation?
A: Every product gets a 3D model built from your photos. Rug, flooring, wallpaper, wall art and other flat or surface product models are free; AI 3D models of furniture and home decor use credits. You can also upload your own .GLB files for any product.
Q: I skipped a variant — will I be charged for it? A: No. Skipped variants are excluded from the generation run entirely and do not consume credits. You only pay for variants that are actually processed.
Q: I'm not happy with the 3D result. Should I delete the model or regenerate? A: In most cases, regenerate. Update the variant's image in Shopify (if that's the issue), open the generation modal, and click Create 3D Model again. Each run from the modal forces a full re-analysis, so the model is replaced cleanly. Only delete the model outright if you need to change category, dimensions, or start completely fresh.
Q: If I skip a variant, can I generate it later? A: Yes. Skipping is a per-run decision — the next time you open the modal, the variant is included by default. Generate the others now, and come back later for the skipped one. Existing variants' models are preserved.