Privacy Policy

Effective Date: January 2026

1. Introduction

Imersian Pty Ltd ("we", "our", or "us") is committed to protecting your privacy and handling personal information in a transparent and responsible way. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to your use of our website, platform, applications, and services related to 3D model management, room visualisation, and augmented reality experiences.

2. Information We Collect

We may collect personal information that reasonably identifies you, including but not limited to:
  • Name and business name
  • Contact details such as email address and phone number
  • Account and login information
  • Communications with us (emails, messages, support requests)
  • Usage data relating to how you interact with our platform
  • Uploaded content, including images, room photos, and product data where applicable

We collect this information through:

  • Direct interactions with you (for example via email, forms, interviews, or calls)
  • Your use of our website, platform, and services
  • Cookies and similar tracking technologies
  • Publicly available sources and trusted third parties

3. How We Use Your Information

We collect and use personal information for purposes including:
  • Providing, operating, and improving our platform and services
  • Uploading, hosting, processing, and displaying 3D models and visualisation experiences
  • Enabling room visualisation, AR functionality, and related features
  • Communicating with you about your account, support requests, or service updates
  • Sending product updates and marketing communications (you may opt out at any time)
  • Monitoring usage, performance, and security of our platform
  • Complying with legal, regulatory, and contractual obligations
We only use personal information where it is reasonably necessary for our business operations.

4. Disclosure of Personal Information

We do not sell personal information.
We may disclose personal information to:
  • Service providers and contractors who support our platform, infrastructure, analytics, or communications
  • Business partners where required to deliver agreed services
  • Regulatory bodies, courts, or government authorities where required or authorised by law
  • Overseas recipients, including cloud infrastructure and technology providers, where appropriate safeguards are in place
Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a manner consistent with Australian privacy laws.

5. Cookies and Analytics

We may use cookies and similar technologies to:
  • Improve website functionality and performance
  • Understand how users interact with our platform
  • Support analytics and product improvements
You can control cookies through your browser settings, although disabling cookies may affect certain features.

6. Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information is stored using secure systems and reputable third-party service providers. While we take security seriously, no method of transmission or storage is completely secure, and you provide information at your own risk.

7. Access, Correction, and Data Deletion

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, out of date, or incomplete.

Data Deletion

You may request the deletion of your personal information at any time.
To request deletion, please email info@imersian.com. We may need to verify your identity before processing your request.
Once verified, we will take reasonable steps to delete or anonymise your personal information from our active systems, unless we are required or permitted by law to retain it (for example, for legal, accounting, or regulatory purposes).
We will confirm once your deletion request has been completed.

8. Complaints and Enquiries

If you have a question, concern, or complaint about how we handle personal information, please contact us at:
Email: info@imersian.com
We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Additional Information

For more information about the Australian Privacy Principles, please visit the Office of the Australian Information Commissioner at www.oaic.gov.au.