Common Issues & Fixes

Products not appearing after syncing

• Make sure the product tag is exactly imersianvisualiserenabled.

• Verify the product is Active on Shopify (not Draft).

• Wait a 24 hours and check again, large cataloguess take longer to sync.

• Verify Shopify and Imersian are connected (check Integration > Shopify in your Imersian portal).

• Retry “Sync Products” and refresh the page after a few minutes.

3D generation failed or is stuck on Processing

• Check the image meets the Image Guidelines (top-down for rugs, front-facing for furniture, clean background, no shadows or obstructions).

• Make sure you have available 3D generation credits (Billing > Credits).

• Try regenerating the product.

• Ensure dimensions are included in the product description or variant title

Uploaded model not appearing

• Confirm that each .GLB file matches the variant SKU or title exactly.

• Check that the model file is under the maximum upload size of 20MB.