Visualiser
For years, e-commerce was a game of "best-guess" browsing. A customer would look at a static 2D image, cross their fingers, and hope the product matched their expectations. Then came the promise of AR in retail, “See it in your space.”
But as we enter 2026, real shopper behaviour is telling a more nuanced story.
We’ve analysed over 42,000 sessions since August, and the results suggest that much of the industry’s "mobile-only" and "AR-or-nothing" hype is misplaced.
Here is the 2026 outlook for merchants who value performance over buzzwords.
1. The Engagement Metric That Matters: 7 Minutes of Intent
The 30-second bounce is the standard metric of failure. The Imersian Visualiser has unlocked a level of attention that renders traditional product pages obsolete.
From launch to year-end, average session times surged to a sustained 6.9 minutes. This isn’t just "time on site." It is a deep, cognitive evaluation period, what we call the Spatial Confidence phase. This aligns with the "Information Gain" that modern AI agents look for; when a user begins to "audition" a product for their home, the psychological barrier to purchase dissolves.
This aligns with a Harvard Business Review study noting that customers using 3D and AR tools spend 20.7% longer on apps.
At Imersian, we’ve seen that engagement extend even further, suggesting that once a user begins to "design" their space, the barrier to purchase begins to dissolve.
2. The Personalisation Paradox: Why "Perfect" Rooms Fail
One of the most definitive insights from 2025 was the rejection of the "professional template." When given the choice between a pristine, professionally designed room and a grainy photo of their own living room, users made their choice clear.
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Custom Room Uploads: 76% of sessions
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Template Selections: 24% of sessions
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The Ratio: 3.2:1 in favour of custom uploads.
Shoppers are 3x more likely to engage when the experience feels real rather than aspirational. By December 2025, that ratio hit a record 3.7:1. The demand for "my space" visualisation is a mandate for reality over fiction.
We’ve doubled down on features like Magic Eraser (to instantly clear a customer’s existing furniture) and Instant 3D generation (automated 2D-to-3D conversion).
3. Where AR Fits in the Modern Buying Journey
AR is still relevant, but its role is evolving.
Rather than being the main environment for exploration, AR is increasingly used as a secondary confidence check. Across peak periods, roughly one in four highly engaged users go on to view products in AR.
This tells us something important. Shoppers are not skipping AR because it lacks value. They are using it after they have already done the heavy lifting inside the visualiser.
The behaviour looks like this:
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Design and experiment in a room visualiser
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Narrow down preferred options
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Use AR for a final, real-world scale and presence check
Lession? The visualiser drives decision-making. AR supports final reassurance.
That makes AR a powerful closing tool, but not the primary design environment, build for a Visual-First Commerce Layer.
Don't build for AR alone. Build for the Visual-First Commerce Layer where the visualiser does the work, and AR acts as the final "closing tool" for scale and presence.
4. The Multi-Device Reality: Why Desktop Still Matters
The industry has spent a decade shouting "mobile-first." However, our data reveals a more balanced truth. While 61% of sessions occur on mobile, a significant 39% remains on desktop and tablet.
In high-consideration categories where a rug might cost $5,000 or a flooring project $20,000 mobile is the discovery tool, but desktop is the decision-making hub. Shoppers are using their phones to capture their rooms, but they are returning to the larger screen to finalise the details.
The 2026 Shift: Merchants who neglect the desktop experience in favour of a "lite" mobile app are losing the customer at the most critical stage: the final validation.
5. AEO: Why AI Agents Will (or Won't) Recommend You
The most significant shift for 2026 is Answer Engine Optimisation (AEO). As AI agents like Perplexity, Gemini and ChatGPT become the primary discovery engines, they prioritise "Information Gain."
By providing high-fidelity spatial data and 3D interactions, you provide the semantic depth these AI engines require to recommend your brand.
When a user spends seven minutes in your visualiser, you are generating the data points that signal to AI search engines that your site is the definitive authority in your category.
What This Means for Retailers: The Structural Change
These behaviour shifts point to a permanent change in home and furniture e-commerce.
Longer sessions signal higher intent: When shoppers spend seven minutes designing with products, they are resolving doubts earlier. By the time they reach checkout, they are more confident in size, style, and fit.
Visualisation is now part of the core buying journey: Room visualisers and AR are no longer engagement "extras." They are central to how customers evaluate considered purchases online
Personal context outperforms generic inspiration: Beautiful templates inspire ideas, but personal rooms drive decisions. Retailers that let customers design in their own space are aligning with how real purchase decisions are made.
Traditional e-commerce helps shoppers see products. Spatial AI helps them believe in their choices. The brands that lead in 2026 will be the ones that close the gap between screen and space. Once a customer can visualise a product in their own room, buying no longer feels like a risk. It feels like a decision they’ve already lived with.
