Privacy Policy

IMERSIAN PTY LTD is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone numbers, and payment details.

We collect Personal Information to provide our services, offer information to clients, and perform marketing activities. Personal Information may also be used for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. We may collect this Personal Information through interviews, correspondence, telephone, fax, email, and our website www.imersian.com, as well as from third parties, publicly available sources, cookies, and analytics tools. Whenever we collect Personal Information, we will, where appropriate and feasible, explain why we are collecting it and how we plan to use it.
Sensitive Information
Sensitive Information is defined in the Privacy Act to include information or opinions about an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, health information, and more. Sensitive Information will only be collected with your consent and used in ways that are directly relevant to the services we provide, or as required by law.
Automated Decision-Making and Profiling
As part of our services, we may use AI and machine learning technologies to provide personalized design recommendations based on user preferences. This process may include profiling to understand your design tastes. If you prefer not to have your data used for these purposes, you can opt-out by contacting us directly at info@imersian.com.
Third-Party Collection
Where reasonable and practicable, we will collect your Personal Information directly from you. However, in some circumstances, information may be provided by third parties. In such cases, we will take reasonable steps to ensure you are aware of the information received and its source.
Disclosure of Personal Information
Your Personal Information may be disclosed under certain circumstances, including:

- To third parties with your consent
- Where required or authorized by law
- For purposes related to primary uses, such as processing payments or coordinating with service providers
Security of Personal Information
Your Personal Information is stored securely, with appropriate safeguards to protect against misuse, unauthorized access, modification, and disclosure. We employ various security measures, including data encryption, access controls, and regular security audits.
Once Personal Information is no longer needed for the purpose it was collected, we will take reasonable steps to destroy or permanently de-identify it, except where retention is required by law. Typically, we retain client files for a minimum of 7 years.
Access to and Correction of Personal Information
You may access the Personal Information we hold about you and request updates or corrections, subject to certain exceptions. Please submit any access requests in writing to info@imersian.com.

While we do not charge a fee to access your Personal Information, an administrative fee may apply for providing a physical copy.To protect your Personal Information, we may request identification before releasing the requested information.
Data Deletion Requests
If you wish to delete your Personal Information, you may contact us directly via email at info@imersian.com. We will verify your identity and process the request within 7 days, deleting all personal data and any 3D files from our systems.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, gather analytics, and support our services. By using our website, you consent to the use of these cookies. You can control your cookie preferences through your browser settings.
User Rights
We are committed to respecting your rights regarding Personal Information, including:
- The right to access and correct your Personal Information
- The right to object to or restrict certain data processing activities
- The right to data portability, where feasible
- The right to lodge a complaint with a relevant supervisory authority
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices and regulatory requirements. Updates will be posted on our website, and we encourage users to review our Privacy Policy regularly.
Complaints and Enquiries
If you have any questions, complaints, or feedback regarding our Privacy Policy, please contact us at:IMERSIAN PTY LTD
Email: info@imersian.com Alternatively, if you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au) or, if applicable, your local data protection authority.